Frequently Asked Questions
Here you will find the answers to your questions, easily and quickly
How to place an order
How can I pay;
You can pay by credit, debit, prepaid card or with your Paypal account.
Why I can not pay with Cash on delivery method?
MSOW is not a simple e-shop but a marketplace. We work with suppliers from all over the world and ship our products to many countries. There can be no cash on delivery in an international transaction.
How do I make sure I do not lose my money?
This is exactly our job at MSOW. Make sure you do not waste your money. We guarantee your absolute safety and satisfaction, since we mediate between you and the supplier.
When will my order be shipped?
The processing time required by the supplier usually ranges from 1-3 working days. If the product you ordered is handmade or needs special processing, then it may take 3-7 working days.
Which shipping company will I pick up with?
Although there is no specific company for international shipments, you usually receive with the State Postal Service. Our suppliers will choose the best, safest and fastest way to ensure your complete satisfaction.
Can I know the progress of my order?
Of course! All our orders are shipped with a tracking number. You will receive the number in the email you provided when you placed your order and you can track the progress of your parcel from the Order Tracking menu in MSOW
How much does the shipping cost?
Each supplier has set the shipping cost which you can see in your Cart or Checkout. Usually it is Free of Charge.
Refunds - Exchanges
Refunds - Exchanges
Can I cancel an order?
Of course. Visit our Solution Center to proceed with cancellation. But beware You can not cancel your order once it has been shipped.
I want a refund
You can submit a request via Solution Center.
The product I received is defective
Visit Solution Center and submit your issue. We will take care of your issue.
The product I ordered is not what I received. What do I do?
Mistakes can be made. Visit Solution Center and submit your case. We will handle it!