I am a tech support professional with over 10 years of experience in IT and related fields. I specialize in troubleshooting computer hardware, software, and network issues, as well as providing technical support for clients. My skills also include system administration tasks such as setting up new users and managing user accounts. I have extensive knowledge of various computer operating systems, peripherals, Internet technologies, networking protocols as well as firewalls and security implementations.In addition to my technical expertise, I also possess strong communication skills which enable me to effectively provide customer service solutions while maintaining a friendly attitude towards customers. My ability to understand customer needs combined with my strong problem solving abilities allows me to deliver high quality results quickly and efficiently.